Communication tips to use with a client that has dementia:
• Speak in a gentle, caring manner.
• Keep sentences short and simple, giving instructions one step at a time.
• Allow ample time for what you have said to be understood and for he/she to respond. Fill in words when needed.
• Try to avoid over-stimulation via the TV, computer, or radio.
• Maintain regular routines which help reduce agitation and confusion.
• Don’t argue or confront the person with dementia.
• Don’t tell the person with dementia what they can’t do. Re-frame in a positive light by emphasizing what they can do.
• Don’t be critical. A critical or judgmental tone of voice can be picked up (even when the words don’t make sense).
• Don’t mention if something was forgotten or repeated.
• Don’t talk in front of the person with dementia as if he/she is not present.
